Orders & Shipping
Where do you ship?
We offer free standard shipping on all orders within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
For customers outside this delivery area, visit our Where to Buy page to find our official marketplace stores. Product selection and delivery availability vary by country and platform.
How long will my order take to arrive?
Standard ground orders in the US will ship in 3-4 business days, and take 4-10 days transit time from there. We thank you for your patience!
Can I change or cancel my order?
We’re unable to change or cancel an order once it has been placed, including changes to the shipping address.
If you need assistance, please email info@blueginkgoshop.com with your order number. We’ll help you explore the available options.
What shipping options do I have?
We ship with various ground carriers, but mostly with UPS. Standard ground shipping takes between 4-10 days to arrive on average. If your order is headed to an address only deliverable by USPS, our system will automatically route it to ship with them.
Returns & Product Support
What should I do if my item arrives damaged, defective, or incomplete?
Please email info@blueginkgoshop.com with your order number, where you purchased the product, and photos showing the issue. Our team will help resolve it.
Please keep the item and packaging until we’ve reviewed your request.
What is your warranty policy?
We offer a 30-day limited warranty covering manufacturing defects. If you experience an issue within 30 days of purchase, please email info@blueginkgoshop.com with your order number, a description of the issue, and photos.
Depending on the issue, we may offer a replacement, partial refund, or full refund. A return is not required in most cases.
The warranty does not cover damage caused by misuse, improper care, or storage conditions.
Can I return my order?
We offer returns for orders placed on blueginkgoshop.com within 30 days of delivery. Items must be unused and in their original packaging.
To arrange a return, email info@blueginkgoshop.com with your order number and the items you’d like to return. We’ll provide return instructions and a prepaid shipping label. Please contact us before sending anything back.
Refunds are issued to your original payment method once your return has been received and inspected.
For purchases made through Amazon or another marketplace, please use that platform’s return process.
Products & About Blue Ginkgo
Are all Blue Ginkgo products made in Korea?
Our kitchen essentials and office storage products are designed and made in South Korea. Some products in other categories are made in other countries.
Check the individual product page for country-of-origin information, or visit our Design & Manufacturing page to learn more.
Where can I find dimensions and care instructions?
Check the individual product page for dimensions, capacity, and care information. Care requirements vary by product, including dishwasher settings and temperature limits.
If you need help finding a detail, email info@blueginkgoshop.com with the product name or link.
Where can I buy official Blue Ginkgo products?
Shop directly at blueginkgoshop.com or through the official marketplace stores linked on our Where to Buy page. Product selection and shipping availability vary by country and platform.
Blue Ginkgo does not operate secondary websites or separate discount websites, and we do not have authorized third-party resellers. If you’re unsure about a website or seller, send us the link before purchasing.